Policy
RETURNS & EXCHANGES
All sales final – no returns or exchanges. Please check that your chosen product sizing, shipping address, and billing address that you are submitting is correct as it cannot be modified or changed. As orders cannot be modified, they can only be cancelled if there are critical errors in your order. Stock is not available for size corrections and/or exchanges. If your item arrived damaged, please contact s[email protected]
SHIPPING
Once your order is shipped, you will receive a tracking number via email. Most orders will ship within 1 to 5 business days after your order is received. Business days are Monday – Friday.
INTERNATIONAL SHIPPING
You are responsible for all duties and taxes on your order. If you refuse a shipment from DamageCTRL you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to DamageCTRL.
Depending on your country you will have the option to pre-pay your duties and taxes at checkout. This means you will not have to pay these fees when your order arrives, and we guarantee that you will not be required to pay additional costs upon delivery. Duties and taxes are calculated based on the items ordered, your shipment destination and the value of your purchase, and are added to your order total in the shopping cart. Duties and taxes are nonrefundable. These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as: country of origin of the purchased product, local VAT rates, & Local import taxes.
Deliveries to some countries also have the option at checkout to not pay for the duties, taxes, and fees upfront. Instead, you agree to pay all applicable fees upon delivery. We cannot guarantee the cost of the fees upon delivery, as the fees are calculated by your local customs authority. It will be your responsibility to pay these charges if and when asked to by your local authorities.
LOST PACKAGES
We are not responsible for packages lost by the mail couriers, and you will have to reach out directly to the courier to open a missing package claim with them. They will be able to better assist in locating your package, as we have no visibility on your package once it leaves our warehouse.